Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!
You may change your wine preference at any time by contacting us, or through your account on wineclub.maanwines.com
Express trackable wine courier delivery is free with all Wine Club Plans.
There is nothing to pay on the day you sign up for your MAAN Wine Club Plan. We will charge your card one day prior to dispatch, so we can prepare all order in advance. In order to ensure prompt delivery, please advise MAAN Wines of any changes to payment methods as soon as possible.
You may skip a delivery by simply logging into your account and selecting the "skip delivery" button. Your account will automatically activate again ready for the next delivery.
We will hold your Wine Club Pack and retry to charge your card again 5 days later as well as reaching out to you to let you know we have had trouble with your payment.
Cancelling your subscription can be requested by the customer at any time, as long as the three delivery minimum has been fulfilled. Once 3 deliveries have been completed a 'cancel' button will also appear in your account page